1. Important information and who we are

At Art with Ali, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how Art with Ali uses and discloses the information we collect from individuals.   By engaging with Art with Ali and providing your personal information, you agree to the terms and conditions of this Privacy Policy.

Contact Details
Alison Hodgkinson
107 Canterbury Road
Folkestone
Kent
CT19 5NR

Data Controller
Alison Hodgkinson/Art with Ali is the data controller for all personal information collected via our website and is referred to as, “we”, “us” or “our” in this privacy policy.

2. The type of personal information we collect

We may collect and process the following information:

Contact Information including name , address, (including email and phone number) and any personal details about you such as health requirements
Financial data including bank account and payment card details and information for the purposes of the prevention of fraud;
Information Technology Data including personal data which relates to your use of our website, such as your IP address and browser data,Transaction Data including the transactions you have conducted with us or franchisees;
We may also create personal data about you, for example, if you contact us by telephone to make a complaint, for example about our or our franchisees’ services, then we may make a written record of key details of the conversation so that we can take steps to address the complaint.

We may obtain certain special categories of data such as health requirements.

3. How we get the personal information and why we have it

We may collect data using the following methods:

You may give us your information by filling in forms or by corresponding with us by post, phone, email or otherwise place an order for our products or services;
You may request information on our products or services or for other marketing to be sent to you; and
You may complete a survey from us or give us feedback.
Via automated technologies, such as cookies, server logs and other similar technologies.
From third parties, such as:
our franchisees;
analytics providers;
our provider of customer feedback;
providers of technical, payment and delivery services;
providers of social media platforms (such as Facebook, X and Instagram) for example where you share our content through social media, for example by liking us on Facebook, following or posting about us on X.
Publicly available sources such as Companies House.

We use the information that you have given us:

To provide information regarding our art classes and workshops
For the purposes of booking you on to an art class course and dealing with enquiries
To administer our business and carry out business activities including dealing with complaints;
For making or receiving payments, fees and charges and collecting and recovering money owed
To detect and prevent fraud and other illegal activities (and to assist regulators, trade bodies and law enforcement agencies in relation to the same)To enforce or apply our terms of use, terms and conditions of supply and other agreements with third parties;
To protect our business including to deal with any misuse of our website and to comply with our security policies at our locations
To comply with our own legal [and industry] obligations e.g. to comply with health and safety requirements, or to assist in a police investigation
To finance, restructure, sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers;
To manage our relationship with you including:
To send you important notices such as communications about changes to our terms and conditions and policies (including this privacy notice);
To provide you with important real-time information about products or services you have ordered from us (e.g. a change of time or location due to unforeseen circumstances); and
To send you information you have requested;
To deal with your enquiries;
To ask you to leave a review or feedback on us;
To use our knowledge of any personal data you disclose to us in the event of illness or injury or some other related emergency or to record any accident or injury or other incident you may suffer when visiting any of our locations; and to investigate and defend any third-party claims or allegations 

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4. How we store your personal information

We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure data storage, encryption, and restricted access to personal information. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

 
5. Accuracy of your personal information

It is important that the personal data we hold about you is accurate and current and we take all reasonable precautions to ensure that this is the case but we do not undertake to check or verify the accuracy of personal data provided by you. Please keep us informed if your personal data changes during your relationship with us either by logging onto your account on the website or by contacting us. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

6. Your data protection rights

Under data protection law, you have certain rights in certain circumstances including:

Your right of access – You have the right to ask us for copies of your personal information.
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to rectification
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@artwithali.co.uk  if you wish to make a request.

7. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@artwithali.co.uk

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk